Macys

Macy’s (Macys.com) the famous department stores from the US have international delivery enabled by FiftyOne Global which means they can deliver to most country’s around the word.

What is Macy’s International Shipping policy?

Macy’s offers international shipping to over 200 locations worldwide through their partner, Borderfree. To check if your location is supported, you can visit Macy’s International Site and select Details in the top banner.

What is Borderfree?

Borderfree is Macy’s partner for international shipping. It is a global e-commerce company that facilitates a seamless shipping experience for international customers. Borderfree allows shoppers to view prices in their preferred currency, offers favorable international shipping costs, and calculates the lowest possible order total.

How are international shipping rates calculated?

During the checkout process, Borderfree calculates international shipping rates based on various factors such as shipping speed (standard/express), number of items purchased, item weight, and the destination location/region.

What are the delivery time-frames for international orders?

In-stock items typically ship from Macy’s fulfillment center within 2 business days (excluding holidays) and generally arrive within 4-13 business days after the order is received. The exact delivery timeframe is provided during the checkout process, considering the destination country.

What happens if my merchandise is on backorder?

If your merchandise becomes temporarily on backorder with the manufacturer or vendor, Macy’s will notify you via email, including a new expected shipping date if available. If the expected shipping date exceeds 30 days or has changed twice, the email will provide instructions on accepting or declining the backorder date. It’s important to contact Macy’s within 30 days of the original ship date to avoid cancellation.

Can I use U.S. dollars to pay for international shipping?

If you are a U.S. resident or an American citizen living abroad, you can pay for your international order in U.S. dollars using a U.S. credit card. The total order amount will be guaranteed in U.S. dollars.

Can I ship an order to the United States while living abroad?

If you have a U.S. credit card billing address, you can place an order through macys.com to ship to the United States. If you have an international billing address and wish to ship to the United States, you can place your order by phone, but long-distance fees may apply. Call Macy’s at (IDD#)+1-513-573-7912.

Can I ship to U.S. military addresses (APO/FPO)?

Orders shipping to U.S. military addresses (APO/FPO) should be placed through macys.com, as they have different shipping costs and logistics compared to international orders.

Are there any items that cannot be shipped internationally?

Yes, there are certain restrictions on items/brands/services that cannot be shipped internationally. These include beauty items, Chanel and Coach merchandise, electronics, fragrances, furniture, mattresses, gift cards, gift receipts, gift wrap, and other items that cannot be exported from the U.S. or imported to the international shipping destination. Borderfree will indicate any such restrictions during the checkout process.

How can I report an issue with shipment or delivery?

If you have encountered any problems with your shipment such as items arriving incomplete, damaged, broken, missing components, or defective, Macy’s is committed to resolving the issue quickly and effortlessly. The quickest and easiest way to get assistance is by clicking the Chat Online link at the bottom of the page. Macy’s Chat Assistant is available 24 hours a day and can help with various shipment issues like package not received, missing or incomplete items, wrong items received, or damaged/defective items. Live Agents are also available during business hours if needed. It’s important to notify Macy’s within 30 days from the date of delivery regarding non-receipt, wrong merchandise, or missing pieces/parts. You can find more information on Macy’s Return Policy by clicking here.

What should I do if I made a direct from vendor order and there is an issue?

If your purchase was shipped and sold directly from the sellers, you will find the option to “Contact The Seller” on the Order Details page. It is recommended to contact the seller directly in these cases as Macy’s cannot process returns or exchanges for these items. Contacting the seller will lead to a faster resolution of the issue.

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Macy’s shipping policy