Details of John Lewis international delivery. John Lewis is the major high street department store based in the UK, although not products all are available for international shipping. They have decided recently to concentrate on delivery within the UK.
What are the costs and timings for standard delivery?
- Free standard delivery for orders £50 and over
- £4.50 delivery charge for orders under £50
- Exceptions apply for large items delivered to non-UK mainland locations
- Smaller items delivered within 5 working days
- Delivery takes place Monday to Saturday, between 7.30am and 6.30pm
- Delivery timing may vary slightly depending on the courier used (Royal Mail, Evri, DHL, DPD)
How are larger items delivered?
Larger items, such as furniture and appliances, are delivered either by a John Lewis & Partners van or an approved supplier. The delivery coverage extends to the majority of mainland UK. When placing an order, you’ll have the option to choose a delivery date and slot during the checkout process. For large items delivered by John Lewis & Partners crews, a free 10-hour standard delivery slot is offered. The exact lead time for delivery depends on your postcode and the availability of delivery slots. Delivery slots are available from Monday to Friday (7am-5pm or 11am-9pm) and Saturday (7am-5pm). John Lewis delivery will contact you via text the night before your delivery to narrow down your 2-hour delivery window.
Why might the delivery time be longer than expected?
Some furniture items are made to order, which means they are created specifically for you and may take additional time before they are ready to be sent. Additionally, working with various approved suppliers allows for a wider product range but may result in different delivery times and options. It is recommended to wait until the expected delivery time has passed before contacting customer service.
What can I expect on the day of delivery?
For high-value items, a signature or PIN number is required upon delivery to ensure the safe receipt of your purchase. You will receive an email with tracking information and an estimated delivery time. If you are not available at the time of delivery, the courier may attempt to deliver the parcel to a neighbor or leave a card with further instructions. The courier will make two delivery attempts before returning the parcel to the warehouse. For larger items delivered by a John Lewis & Partners van, you will be notified by text the night before with a 2-hour delivery window, and the delivery team will also call up to 30 minutes before their arrival. The delivery team will place your item in the room of your choice, and if requested, they will remove the packaging as well. For age-restricted items, such as alcohol, you will need to provide identification to prove that you are 18 or over upon delivery, following the Challenge 25 policy.
What does delivery approved supplier mean?
- Products labelled ‘delivered by their approved suppliers’ are delivered directly by the manufacturer or their chosen courier.
- This allows John Lewis to offer you a wider range of products.
- For large, heavy items, the supplier will arrange the delivery and will contact you with a proposed delivery date.
- For smaller items, the supplier will dispatch them as soon as possible within the expected delivery time without prior contact.
- If your order is overdue, you can contact John Lewis Customer Services for assistance at 03456 049 049.
- Delivery by approved suppliers is done to offer an extended range of products, including specialist and personalized items.
- Although delivery is managed by the suppliers, John Lewis customer service is happy to help.
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