A photo of some young ladies wearing fashionable clothing behind the word SHEIN

Is SHEIN international?

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Yes, SHEIN is an international e-commerce store. It is a popular online fashion retailer that operates in numerous countries around the world. SHEIN offers a wide range of clothing, accessories, and footwear for women, men, and children. SHEIN are based in and come from China.

It serves customers globally and provides shipping to many countries, allowing people from different parts of the world to shop on their platform. However, it’s always a good idea to check if SHEIN ships to your specific country before making a purchase, as shipping availability may vary depending on the location.

How to track my international SHEIN order?

  • Step 1: Log into your account and go to “My Orders”
  • Step 2: In “My Orders”, you can see your order history and their status. Click on “View Details” for more information.
  • Step 3: If your order is marked as “Shipped”, select “Track” to check the current status of your package. You will be redirected to a page with the shipping history.
  • Step 4: After receiving your package, confirm delivery to earn Bonus Points and take advantage of the Shop & Save program.

Why is my SHEIN tracking not updating?

  • Tracking Delays: There may be instances where the tracking information for your SHEIN package does not update.
  • Processing Time: It’s important to note that packages need some time to be registered, picked up, and processed, which can result in delayed tracking updates.
  • Server Issues: During peak shopping seasons like Christmas or Black Friday, server crashes can occur due to the high volume of orders, causing tracking updates to be delayed.
  • Economy Shipping: If you chose “Economy Shipping” as your SHEIN shipping method, it may not come with a tracking number. Opting for “Standard Shipping” is recommended if you want your order to be tracked.

If you are worried about SHEIN orders stuck in transit read this guide we put together.

How to find my SHEIN order in my account?

  • Step 1: Access your account by logging in and navigating to the “My Account” section.
  • Step 2: Within the “My Account” section, locate and click on the “My Orders” option to view your order history and status.
  • Step 3: If your order has been marked as “Shipped,” select the “Track” option to monitor the current status of your package. This will redirect you to an overview of your recent shipping history.
  • Step 4: After receiving your package, confirm its delivery to earn Bonus Points and enjoy the benefits of shopping and saving.

Will SHEIN arrange Customs Duty payment?

Customs or import duty payable of qualifying items bought from SHEIN and imported or delivered to your country are the responsibility of the customer and not SHEIN, according to their terms an conditions.

For example, on their NZ website it says:

“According to relevant laws and regulations, if your package over 1000NZD (might be updated by the customs authorities from time to time) may incur tariff and you are responsible for paying such tariff.”


Help! I have been scammed by SHEIN

  1. In case you have fallen victim to a scam and lost money, take immediate action by contacting your bank to report your payment card as lost. Additionally, print out a bill of charges to identify where your money is being spent. Afterward, promptly report the scamming incident to the police. It’s important to keep any relevant evidence such as screenshots or documents. You should also inform SHEIN Customer Service about the incident, as they are willing to cooperate with law enforcement investigations regarding your case.
  2. Even if you haven’t lost any money in a scam, we strongly encourage you to report the incident to SHEIN Customer Service. Your report will assist our security department in protecting future customers from falling victim to fraud. Your cooperation is vital in ensuring a safe shopping experience for everyone.







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