If you need to cancel a scheduled pickup with FedEx, you can easily do so by following a few simple steps. This guide will walk you through the process of canceling a FedEx pickup for both FedEx Express and FedEx Ground shipments. Please note that for FedEx Freight pickups, you will need to contact customer service directly at (800) 435-7949.
Step 1: Access the Pickup Management Tool
- Visit the FedEx website and sign in to your account, FedEx.com.
- Navigate to the Pickup Management Tool. You may find this option in the “Ship” or “Manage” section of your account dashboard.
Step 2: Select the Pickup(s) to Cancel
- Within the Pickup Management Tool, locate the scheduled pickup(s) that you wish to cancel.
- Select one or more pickups by checking the respective checkboxes next to them.
Step 3: Initiate the Cancellation
- Once you have selected the desired pickup(s) to cancel, look for the “Cancel” option or button. This may be located at the top or bottom of the list, depending on the user interface.
- Click on the “Cancel” option to proceed with the cancellation.
Step 4: Confirm the Cancellation
- A confirmation message will appear, asking you to verify your intent to cancel the selected pickup(s).
- Read the message carefully and ensure that you have selected the correct pickup(s) to cancel.
- Click “Yes” or “Confirm” to continue with the cancellation process.
Step 5: Verify the Cancellation Status
- After confirming the cancellation, the status for each canceled pickup will be updated to “Cancelled.”
- You can verify the status change by checking the pickup list within the Pickup Management Tool.
- The cancellation feature is available for FedEx Express and FedEx Ground shipments only.
- If you need to cancel a FedEx Freight pickup, please contact customer service at (800) 435-7949 for assistance.
Cancelling a scheduled FedEx pickup is a straightforward process that can be done through the Pickup Management Tool. By following the steps outlined in this guide, you can easily cancel pickups for FedEx Express and FedEx Ground shipments. Remember that for FedEx Freight pickups, you will need to reach out to customer service directly. If you encounter any issues or have further questions, don’t hesitate to contact FedEx customer support for assistance.