This is how to return a package to Amazon

A shipping box with label ready to be returned.

What is a return? A return is when a customer brings a product back to the store for a refund or exchange. This can happen for a variety of reasons, such as if the product is defective or if the customer is not satisfied with the product.

Can I return an item purchased online? Yes, in most cases you can return a product that you have bought online. Many online retailers have return policies that allow you to return products that you are not satisfied with, as long as the product is returned within a certain time frame and is in good condition. If you want to return an online purchase, you will usually need to contact the retailer directly to obtain a return authorization and to find out how to proceed with the return. It’s a good idea to review the retailer’s return policy before making a purchase to ensure that you understand their policies and procedures for returns.

When a customer returns a product, the retailer can sometimes issue a refund for the purchase price of the product, minus any restocking fees or other charges that may apply. The refund can be issued in the form of cash, a store credit, or a credit to the customer’s credit card or other payment method.

What is Amazon’s return policy?

Amazon’s standard return time is 30 days, unless a longer return duration is listed on the product.

Some third party seller’s return policies may differ from Amazon’s. Third party sellers must include a prepaid return label when they ship your product out or a full refund without the product being returned.

What about international returns?

Amazon Global allows you to return items purchased, it can take as long as 25 days for the return to reach Amazon’s fulfillment Center. International returns are allowed. If you are in the US, you will be provided with a UPS shipping label for returning the item

Otherwise Amazon will refund $20 or more for return shipping.

What items can’t be returned to Amazon?

These include:

  • PC and Kindles 30 days after delivery.
  • Downloadable products such as software
  • Cards, such as gift cards
  • Hazardous material
  • Live insects
  • Grocery products
  • Some jewelry
  • Some health and beauty items
  • Items missing UPC numbers
  • Damaged items

How to return to Amazon?

Firstly you will need to go to Amazon Returns Center. Here you can manage and initiate a return.

  • Click the link: Start a Return in Your Orders
  • Select the order that you wish to return
  • Choose how you want your return processed
  • Select your return method
  • Print off a return label
  • Package your item for return and affix the label to the package

To return an item without shipping it, select a label free, box free return. Take the QR code with the item to the drop off location for returning.

Can I cancel a return?

You can change your mind and decide not to return an item after starting a return claim. Simply login to My orders and select Cancel this Return.

How do I track my return?

In My Orders you can track the return to see if it has made it to the fulfillment center.

What is the law in the US?

There is no specific federal law in the United States that regulates returns, but there are some state laws that address certain aspects of the returns process. For example, some states have laws that require retailers to clearly disclose their return policies, and others have laws that specify how long customers have to return a product. Additionally, the Federal Trade Commission (FTC) has issued guidelines for retailers regarding the handling of returns and refunds. These guidelines are not legally binding, but they provide retailers with best practices for dealing with returns and refunds in a fair and transparent manner.

What is Telephone Order Merchandise Rule?

The Telephone Order Merchandise Rule, also known as the Mail, Internet or Telephone Order Merchandise Rule, is a federal law in the United States that applies to sales of merchandise made by mail, internet or telephone. The rule requires retailers who sell merchandise by mail or telephone to have a reasonable basis for stating that they can ship the merchandise within the time stated in their advertisements or other promotional materials.

If the retailer is unable to ship the merchandise within the stated time, the rule requires them to obtain the customer’s consent to a delay in shipment or to offer the customer the option to cancel the order and receive a prompt refund. The rule also applies to any additional charges, such as shipping and handling, that the retailer may impose.


Amazon returns:

Third party sellers:

The FTC:

More information about Amazon:

How to add to an already placed Amazon order – Change or add to your order

How to get the best Amazon deals and discounts – Useful guide to getting the most from Amazon

How to Opt-out of Amazon Sidewalk

About Helen Follett

I am an American expat living in Australia who is a professional writer. I have been living in Australia for 6 years and have worked as a freelance writer for the past 4. My guides and articles focus on giving tips and advice to people, as well as reviewing products and services from overseas. I am passionate about helping people save money and time when it comes to making international purchases. I also love to explore the different cultures and cuisines that I come across while living in Australia. In my free time, I enjoys reading, travelling and spending time with my family and Holly my pet Californian rabbit.

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