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Freight or Package Forwarders and Amazon, What you Need to Know.

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When it comes to shipping items internationally, many people turn to a package forwarder or freight forwarding services or opt for hand-carrying to get their packages delivered. However, it’s important to note that using these methods can introduce complications that are not covered by Amazon’s policies. In this article, we will explore the key considerations and actions you need to be aware of when using freight forwarders or hand-carrying items internationally. Understanding these implications will help you navigate the shipping process effectively and ensure a smooth experience. Let’s dive in!

When using a freight forwarding service or hand-carrying items internationally, Amazon’s responsibility for damage, defects, or loss ends once the goods are delivered to you or the freight forwarder.

  • If goods arrive damaged, refuse the delivery and instruct freight forwarders to do the same.
  • If you or a designated freight forwarder have a U.S. address, you are considered the exporter of the goods and are responsible for compliance with export and import regulations.
  • Amazon should not be listed on any export documentation, and the most up-to-date U.S. address of the freight forwarder should be used.
  • Without prior written authorization from Amazon, goods purchased with a U.S. address cannot be subsequently exported if you or the designated freight forwarder do not have a U.S. residence.
  • Products that cannot be exported directly from may not be returned directly to Amazon if you export them yourself or through use of a package forwarder.
  • Products that can be exported directly from and are returned after being exported require you to act as the importer of record and cover the costs associated with returning the goods to Amazon.
  • International return labels are not issued for items exported through a freight forwarder or hand carry. To use an Amazon pre-paid return label, you must first return the goods to a U.S. address and then send them to the Amazon fulfillment center listed on the return label.

Important things to consider

  1. If goods arrive damaged, refuse delivery and inform the freight forwarder to do the same.
  2. Ensure compliance with export and import regulations if you or a designated parcel forwarder have a U.S. address.
  3. Do not export goods purchased with a U.S. address without prior written authorization from Amazon.
  4. Check the eligibility of items for international shipping on
  5. If returning goods that were originally exported, act as the importer of record and cover the return costs.
  6. Use Amazon’s Online Returns Center to find the return address for eligible goods.
  7. International return labels are only for U.S. domestic shipments, so first return the goods to a U.S. address before using the return label.
  8. Title and risk of loss transfer to upon receipt of the goods at the specified Amazon fulfillment center.

Remember to consult the specific instructions and guidelines provided by Amazon, or any thirdparty seller for any shipping or return-related queries to ensure a smooth and compliant process.

What is a freight forwarder?

A freight forwarder is a company or an individual that acts as an intermediary between the shipper (the person or business sending the goods) and various transportation services, such as airlines, shipping lines, trucking companies, and customs authorities.

Their primary role is to facilitate the movement of goods from one location to another, especially in the context of international shipping. Freight forwarders handle tasks such as booking cargo space, arranging transportation, completing documentation, coordinating customs clearance, and managing logistics.

They play a crucial role in ensuring that goods are transported efficiently and reach their destination in a timely manner.







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