How to get a refund on Etsy

How does Etsy handle refunds?

Although Etsy is not directly involved in buyer-seller transactions, they offer a case system to address any unexpected order problems. If you encounter an issue shopping with an Etsy artisan follow these steps:

• Contact the seller within 48 hours by selecting “Help with Order” in the Purchases and Reviews section of your Etsy account.
• If the issue remains unresolved after this period, you can use Etsy’s case system to report non-delivery, damage, or items not as described.
• These issues may be covered by Etsy’s Purchase Protection Programme.
• Refunds issued by Etsy will be in your original form of payment but, if such payment is unavailable, you will be issued with an Etsy credit.

Do I have to take an Etsy credit refund?

Most shoppers would prefer a full cash refund, rather than a credit, how does Etsy stack-up? Etsy credits are only offered as refunds if your original form of payment is unavailable for refund purposes.

• SHEIN Return Policy
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• Online clothing stores with free international shipping.

What is Etsy’s Purchase Protection Programme?

Etsy’s Purchase Protection Programme aims to ensure buyers receive the item they ordered or get a refund. If an order does not meet expectations regarding delivery, condition, or match with the listing description, buyers may qualify for a full refund, including taxes and postage costs. Etsy or the seller may be responsible for refunding the order, depending on the case. Some exclusions apply, and eligibility is subject to review by Etsy’s case system. Buyers must have a registered Etsy account in good standing.

Are there any cases that are not eligible for Etsy’s case system?

Yes, there are certain disputes that do not qualify for Etsy’s case system. These include situations where items have been altered, used, worn, washed, or discarded after receipt, items received after the agreed-upon delivery date due to delivery delays, returns made without a return agreement, items accurately described but not meeting a buyer’s expectations, postage cost disputes, in-person purchases, transactions not processed through Etsy Payments, and disputes covered by local warranty or return laws applicable to the seller or their product.

How can a buyer request a cancellation?

Only sellers can cancel transactions on Etsy. Buyers can request a cancellation by contacting the seller through Etsy Messages. It’s important to note that all cancellations must comply with Etsy’s Anti-Discrimination Policy.

What should buyers know about returning an item on Etsy?

Each seller on Etsy has their own return policies, which should be clearly stated in their Shop Policies. It’s important to review these policies before making a purchase, as not all sellers accept returns. For digital items, buyers should refer to the seller’s listing. In the European Union or United Kingdom, buyers may have a 14-day “cooling off period” or “right of withdrawal” during which they can return an item for any reason, as per the EU and UK right of withdrawal regulations.

Source:

Etsy Buyer Policy